Chargeback Policy

A chargeback not only impacts our business but can also delay or disrupt the progress we’re making on improving your credit. We are committed to resolving any billing concerns you may have. Please contact us directly for assistance before initiating a chargeback.

By using our services, you acknowledge and agree to the following:

1. Fee for Chargebacks: Any chargeback initiated against Smart Dispute will be subject to a fee of $25 or the maximum amount permitted by law, to cover administrative and processing costs.
2. Account Termination: In the event of a chargeback, Smart Dispute reserves the right to suspend or permanently close your account and prohibit you from using our services in the future.
3. Unrecognized Charges or Fraud Concerns: If you do not recognize a charge on your account or believe you may have been a victim of fraud, please contact our billing department immediately at billing@smartdispute.com so we can investigate and assist you promptly.
4. Dispute Resolution: We encourage open communication and are happy to address any issues or misunderstandings regarding billing. Please contact us directly at billing@smartdispute.com to resolve any concerns prior to initiating a chargeback.

Your satisfaction is our priority, and we are here to ensure a smooth and effective experience. By using our services, you acknowledge your understanding of and consent to this chargeback policy.